Privacy Policy ong918
Your privacy is a priority at ong918. This document clearly explains how we collect, store, use and protect your personal information as a player on our online casino platform. We operate transparently and take full responsibility for the data you entrust to us.
Our Commitment to Your Privacy
Every aspect of data management at ong918 is built on these six core principles.
Layered Data Security
Your personal information is encrypted using industry standards. Only authorised staff have access to your account data, and every access is logged for ong918 internal audit purposes.
Not Sold to Third Parties
ong918 does not sell, rent or share players' personal information with any third party for marketing purposes. Your data remains under the internal control of our platform.
Account Control in Your Hands
Players have the right to access, correct and request deletion of their personal data at any time. Submit your request through ong918 support channels available 24/7.
Responsible Data Retention
Data is retained only for as long as necessary to fulfil the original purpose of collection, or as required by the international licensing laws governing ong918's operations.
Marketing Communication Preferences
You can opt out of ong918 marketing communications at any time without affecting your active account. Transaction and security notifications will still be sent in the interest of your account.
Transparent and Easy to Understand
The ong918 Privacy Policy is written in clear, straightforward language. We do not hide terms in complex technical language — you have the right to know exactly how your data is managed.
ⓘ By registering and using the ong918 platform, you agree to the terms of this Privacy Policy. Please read this entire document carefully. If you do not agree with any part of it, please contact our support before continuing to use the platform.
1. Scope and Application of This Policy
This Privacy Policy applies to all players who register, log in or use any service provided by the ong918 platform, including slots, live casino, sports betting, arcade games, fishing games, crash games and all related support functions.
This policy also covers all player interactions with the ong918.onl website, related mobile applications, email communications and live chat sessions with our customer service team. The ong918 platform operates under international licensing and complies with data protection requirements set by the relevant licensing body.
2. Information We Collect
ong918 collects personal information in several main categories to ensure the platform operates safely, fairly and responsibly:
- Account Registration Information — full name, date of birth, mobile phone number, email address and chosen password.
- Identity Verification Information — a copy of your identity card (MyKad) or valid identification document, to meet KYC (Know Your Customer) compliance requirements in line with international licensing standards.
- Financial Information — e-wallet account details, bank account number for the purpose of verifying deposit and withdrawal transactions.
- Game Activity Data — game history, deposit and withdrawal transactions, bonus usage and betting records for audit and compliance purposes.
- Technical Data — IP address, device type, web browser used, login sessions and platform usage patterns.
We only collect information required for the specific purposes stated. ong918 does not collect personal data that is not relevant to platform operations.
3. Purpose of Data Use
Every piece of information collected by ong918 is used for one or more legitimate purposes, namely:
- Player account management and verification.
- Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency.
- Compliance with legal requirements relating to anti-money laundering (AML) and financial protection.
- Prevention of fraud, account misuse and unauthorised activity.
- Providing customer support via live chat and email in Malay and English.
- Managing the VIP programme, awarding welcome bonuses and promotional campaigns you choose to join.
- Ongoing improvement of services and the user experience on the ong918 platform.
4. Information Sharing
ong918 does not sell or transfer players' personal information to third parties for commercial purposes. However, in certain situations, limited sharing of information is necessary:
- Payment Processors — transaction information that must be shared with payment gateway providers to process your deposits and withdrawals securely.
- Legal Requirements — ong918 may disclose information when required by court order, regulatory body directive or international licensing requirements.
- Security Protection — data required to investigate and address fraud, account misuse or platform security threats.
- Trusted Service Providers — third parties that assist with the technical operations of the ong918 platform, bound by strict confidentiality agreements and permitted to use data only for specified purposes.
In all cases of sharing, ong918 ensures that equivalent or higher data protection standards are upheld by all parties involved.
5. Cookies and Tracking Technologies
The ong918.onl website uses cookies and similar tracking technologies to improve platform functionality and security. Cookies are used to:
- Maintain your login session so you do not need to log in again each time.
- Save your language preferences and platform display settings.
- Help identify and prevent suspicious access attempts.
- Analyse overall platform usage patterns for the purpose of service improvement.
You can manage cookie settings through your web browser. Please note that blocking certain cookies may affect the functionality of some parts of the ong918 platform.
6. Data Security and Storage
ong918 implements robust technical and organisational measures to protect players' personal information from unauthorised access, loss, destruction or accidental disclosure.
These security measures include data encryption during transmission and storage, role-based access controls for internal staff, continuous system monitoring and clear incident response procedures. Players' financial data is processed through secure channels that comply with international payment industry standards.
Personal information is retained for as long as your account is active or as long as necessary to meet legal and regulatory obligations. Once the set retention period ends, data will be deleted or anonymised in a secure manner.
7. Cross-Border Data Transfers
As ong918 operates under international licensing, some player data may be processed or stored on servers located outside Malaysia. In such situations, ong918 ensures that any cross-border data transfer is carried out with adequate safeguards, including appropriate data transfer agreements and compliance with internationally recognised data protection standards.
8. Changes to the Privacy Policy
ong918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data management practices, legal requirements or platform improvements. Any material changes will be communicated to registered players via email or in-platform notification.
The date of the last update will always be displayed at the top of this document. Continued use of the ong918 platform after notification of changes is considered acceptance of the updated Privacy Policy.
Data Type, Purpose and Retention Period
The following table provides a brief overview of how ong918 manages each data category.
| Data Category | Primary Purpose | Processing Basis | Retention Period |
|---|---|---|---|
| Account registration information | Account management and identity verification | Contract performance | Throughout the active account period |
| Identity verification information (KYC) | AML compliance and licensing requirements | Legal obligation | Minimum 5 years after account closure |
| Financial transaction data | Payment processing and audit | Legal obligation | Minimum 7 years after the transaction |
| Game activity history | Game fairness audit and fraud detection | Legitimate interest | 3 years after account closure |
| Technical data (IP, device) | Platform security and fraud prevention | Legitimate interest | 90 days after session log |
| Customer support communications | Dispute resolution and quality control | Legitimate interest | 2 years after case closure |
Your Rights Regarding Personal Data
ong918 recognises the following rights held by every registered player. Contact our support to submit any request.
Right of Access
You have the right to request a copy of the personal information we hold relating to your ong918 account at any time.
Right to Rectification
If any of your personal information is inaccurate or out of date, you may request an immediate correction through ong918 support.
Right to Erasure
In certain circumstances permitted by law, you may request the deletion of your personal data from ong918 systems.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or on the basis of certain legitimate interests.
Right to Restriction of Processing
You may request that processing of your data be temporarily restricted while a dispute over data accuracy or a deletion appeal is being reviewed.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent without affecting processing that has already taken place.
Right to Complain
If you believe your privacy rights have been violated, you have the right to lodge a complaint with ong918 and, if necessary, with the relevant regulatory authority.
ⓘ To submit any request relating to the rights above, please contact the ong918 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period in accordance with the applicable legal obligations.
Start Your Betting Experience with ong918
The ong918 platform prioritises data security and player trust. Register your account today and enjoy a wide range of premium games with the assurance that your personal information is always protected.